Terms and Conditions of Business

Trailer Training Essex & Suffolk Ltd (‘the Company’) Terms and Conditions of Business - General

All prices are correct at the time of publishing but are subject to change without notice.

Course content may vary depending on the client’s needs or instructor’s recommendations. This is in the client’s interest and can be changed at any time by the instructor. The course start and test dates will be agreed on booking but the tuition times will be agreed between the pupil and the instructor.

Driving Courses - 25% of the total course cost is required as a deposit and is non refundable. The balance is due 2 weeks prior to the course start date. Should a client require a formal invoice please request this on booking. No other refund of monies paid will be given unless 21 clear working days notice has been given. Any cheques returned to us unpaid will result in a £10 charge per cheque which the Company is charged by its bank. Payments made by credit card will also accrue a 3% administration charge.

Hourly lessons organised between the instructor and pupil will have a 24 hour cancellation notice period. If 24 hours notice is not given by the pupil then the fee is due to the instructor.

Test fees cannot be refunded. The Company cannot be held responsible for cancellation of a test due to unforeseen circumstances. Should you wish to change the dates of your course following payment this may incur a charge.

A valid provisional driving licence must be presented at the start of your course. If you have any motor/convictions or disabilities it is vital that you inform us at the outset as this may affect your ability to take your test which could result in you being unable to recover your test fee.

Any abusive, offensive or other such conduct will not be tolerated and the course may be terminated without notice.

In the event of a mechanical breakdown of the instructor’s vehicle/trailer or for any other reason that the instructor is unable to substitute another instructor for a specific course – rearrangement of the course may be necessary to an alternative suitable time for you.

If the customer requires tuition to be given in a vehicle not owned by the instructor or the driving school, it is the responsibility of the customer to ensure that the vehicle and the trailer are maintained in a safe and legal manner.

If there was no availability at our designated hotel/guest house it may be necessary to arrange alternative accommodation. Prior notice of any such change would be given at the earliest opportunity and not later than the start of the course.

The instructor and/or school has the right to withdraw the car from any test if the pupil has not reached the required level to complete a test safely and competently. The instructor will give a full explanation of reasons for withdrawal.

In the event of the Company being unable to comply with its obligations by any cause beyond its reasonable control its obligations will be suspended for the period it is unable to do so.

You are not permitted to transfer or assign the benefit of your course/lessons to any other party.

No variation, amendment or modification to these terms will be permitted without written agreement from the Company.

The Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance of the above shall be limited to the price paid for the course. This includes its liability in respect of the acts or omissions of its employees, agents and sub-contractors

You acknowledge that your personal data will be held and processed by the Company in connection with the above.

Any comments should be sent, in writing to:

19 Cherrytree Close,
RM17 6JA.

These terms and conditions are governed and construed in accordance with English Law.